Privacy Policy

Privacy Policy

Introduction

Welcome to https://concrete-repair.storysurge.net (hereafter referred to as “Concrete Repair” or “we”). We are committed to maintaining a transparent and secure environment for our users’ personal information. This Privacy Policy describes how we collect, utilize, and safeguard data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of your engagement with Concrete Repair’s digital assets, including but not limited to:

  • Website content and functionality
  • Mobile applications and their features
  • Online services provided by us
  • Products purchased or accessed through our platform

Please note that this policy does not extend to external platforms, apps, or services linked from our site, as these entities have their own privacy policies governing data handling. We encourage you to review these policies before providing any personal information.

Processing Activities

This Privacy Policy guides your interactions when:

  • You sign up and use our applications as an authorized user.
  • You visit and navigate through our websites linked to this statement.
  • You engage with our communications, including newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

Concrete Repair collects several categories of personal data, which can include:

  • Account Information: User names, email addresses, contact details, and passwords.
  • Payment Information: Credit card numbers, billing addresses, and payment history.
  • Financial Data: Banking information for transaction processing.
  • Purchase Details: Order history, product preferences, and shopping behavior.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network data.
  • Location Data: GPS coordinates and location-based services data.
  • Feedback & Reviews: User-submitted comments, ratings, and testimonials.
  • Social Media Information: Publicly accessible data from social media platforms when users interact with our content.
  • Product Interaction: Details on how you engage with our products, including usage patterns and preferences.

We acquire this data through direct user input, automated systems (such as cookies and tracking technologies), and partnerships with third parties who provide us with aggregated or de-identified data.

Cookies

Our website employs cookies to enhance your browsing experience and for analytics purposes:

  • Strictly Necessary Cookies: Ensure basic functionalities of the site, such as enabling secure log-ins.
  • Preference Cookies: Remember user preferences, language settings, and ad choices.
  • Analytics Cookies: Track visitor behavior to improve our services and products.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

Concrete Repair keeps personal data only for the duration required by law or for legitimate business purposes. Once the purpose is fulfilled, we implement secure data deletion or anonymization procedures to ensure your privacy. This process helps us maintain a clean and safe database while adhering to legal retention requirements.

Security Measures

We have put in place robust security protocols to protect your personal information:

  • Data Encryption: We use encryption for data at rest and in transit to safeguard sensitive information.
  • Secure Third-Party Processing: Partnering with trusted third-party service providers who comply with our security standards.
  • Access Controls: Limiting access to personal data to authorized staff members who require it to perform their duties.

Children’s Privacy

Concrete Repair does not intentionally collect or store any personal information from children under 18 years of age. Our services and products are designed for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

  • Access & Rectification: The right to request access to and correction of your stored information.
  • Erasure & Anonymization: Ability to request the deletion or anonymization of your data.
  • Data Portability: Right to transfer your data to another controller.
  • Objection & Restriction: Opportunity to object to or restrict the processing of your data.
  • Non-Discrimination: Protection from unfair treatment due to exercising your data rights.

To exercise these rights, please reach out to our privacy team through the contact information provided below. We aim to respond promptly and assist you in navigating your data rights.

Changes to Policy

Concrete Repair reserves the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, with an updated revision date. We encourage users to regularly review this page for any policy modifications.

Contact Information

For any questions, concerns, or requests related to privacy and data:

We appreciate your trust in Concrete Repair. By using our services, you agree to the terms outlined in this Privacy Policy.